Redeeming a voucher

We are no longer taking bookings for tours at our distillery site. 

Instead, please use your unredeemed tour voucher to buy any spirit or gifting product on our website. Simply enter your tour voucher code at checkout.

For any questions please email us at

Distillery Vouchers and Jack FM

To redeem a voucher directly from the distillery or Jack FM you must choose the quantity and date you wish to come on a tour and add it to your basket. At checkout (not any of the quick options) fill in all your contact details and enter the 16-digit code or Jack FM code number in the ‘Gift card or discount code’ area. If you have more than one voucher these can be one the same order but entered separately in the ‘Gift card or discount code’ area. If you are purchasing any extra tickets, you can then pay the remaining balance. Once you have fully checkout our you should had received a confirmation email.

Third-Party Vouchers

To redeem vouchers from Virgin Experience, Red Letter Days etc please send the following information to

Voucher Number:
Pin (if required)
Date you wish to come:
Requested time of tour:
Contact number:

To see our tours availability please follow one of the links below. 



We will do our best to get back to you within one working day.