We are committed to protecting your privacy and we comply with data protection laws applicable to the United Kingdom. Our full Privacy Statement is given below and we suggest you take the time to read and understand it.
Still On The Hill Ltd is limited company registered in England under Company Number 9804220. The registered office of Still On The Hill Ltd is c/o Wellers, 8 King Edward Street, Oxford, OX1 4HL. Our trading name is The Oxford Artisan Distillery and our trading and correspondence address The Oxford Artisan Distillery, Old Depot, Cheney Lane, Oxford, OX3 7QJ.
The Oxford Artisan Distillery is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK and the General Data Protection Regulation.
The Oxford Artisan Distillery’s Data Protection Officer will be happy to deal with any queries or requests regarding the data we hold about you. They can be contacted at [email protected].
When you place an order on our website, register interest or submit a query, we collect your name and email address. This allows us to process your registration and send you important service messages. We also ask you to provide other contact details, such as phone numbers and addresses, to carry out our commitments to provide services to you.
We do collect some information from cookies, pixels and similar software which allows us to understand how you arrive on our websites, how you use and navigate around them, and how you interact with our email. This information is used to improve our services and communication. We may obtain some information from Google Analytics and Facebook. The Facebook information provided is limited to your email address and only that which you have previously agreed with Facebook that they can share.
Note: By using this site, you are declaring that you are 18 years of age or over if in the UK, or that you are at least the legal age for consuming alcohol in the country /state you are resident. Use of this site is for personal use in countries where the consumption of alcohol beverage is lawful, of persons who are lawfully permitted to consume alcoholic beverages.
Information you provide to us
We may also collect information which may include personal information about you and other people.
We do not collect sensitive information (also known as special categories of information) about you except when you specifically knowingly provide it and have consented to this.
What is personal information?
Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity
As a rule, we do not collect “special category data” about visitors to our website or our customers or suppliers. The exception is where we identify suspected criminal activity such as fraudulent claims or the use of stolen payment card details. In this case we will record details of the suspected criminal activity and may take appropriate action, including refusing to accept orders, make payments or give refunds. We may also report the incident to the relevant bank or payment card issuer or to the police or other appropriate authorities.
See below for details of how we may use your personal information.
Customers: The personal information we collect about you and how we use it
Enquiries and Information:
Orders and Account Management:
Suppliers: The personal information we collect about you and how we use it
We will use your personal information for a number of purposes including
We send service emails to you to administer the service. Service emails include registration and payment confirmations and emails that provide useful information about how to use a service or feature when you sign up or start using it. We will also send you a service email if we make a fundamental change to the website, to our service offering or to our terms & conditions that we think we need to make you aware of, or to let you know important information about your account.
Keeping You Informed
If you sign up to receive updates or have bought or enquired about our products or services, we may use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon.
If you leave items in your shopping basket on our website without completing a purchase, we may send you an email to follow up and ask if you need any help with your order.
We review the products and services you buy and we also analyse your use of our website and the searches you make on this and other websites. We use this information to tailor the marketing you receive from us so it is as relevant as possible.
You can opt out of receiving marketing communications from us at any time by contacting us at [email protected].
We use your email address to update you on new products, offers and news. We will only contact you with your consent. You are entitled to withhold this consent and refrain from receiving such communications by selecting the appropriate option on the web form that collects your details.
You can opt out of receiving marketing at any time by using the unsubscribe option in the message or by contacting us at [email protected].
We will always provide you with a way of opting out of receiving future marketing messages from us each time we send them to you.
The impact of this will depend on what information you withhold, but the main impacts may be:
There are a number of grounds we process your data under. These are:
If you become aware that your personal information has been misused in any other way on the website, please send an email to us at [email protected] with details and we will investigate and, if necessary, remove this information.
We may from time to time provide your personal information to third parties for the purposes of providing you with our services. These third-party providers include order management (Shopify), payment processors (Shopify, PayPal, Amazon Pay), providers of card validation services, credit referencing providers, booking services (Booking app and Eventbrite) and direct marketin in cases where you have consented to marketing or surveys (e.g. MailChimp). This is necessary for the performance of The Oxford Artisan Distillery’s service offering.
We will not keep a record of your credit or debit card details in our systems. Our payment processors do not decide what is done with your data and only process it on our behalf. These third parties may be located outside the European Economic Area; however, we will only use providers that provide adequate protection for your information at all times.
When transferring and storing any personal information outside the EEA we only do so under one of the legally recognised transfer mechanisms for ensuring the data is safeguarded. These are:
We will disclose your personal data in order to comply with any legal obligation. This includes disclosing information to organisations for the purposes of fraud protection, credit risk reduction, or the order of a court or regulator.
We will not provide your data to other third parties for marketing purposes unless you have specifically consented to this when you first provided your data to us. You are entitled to decline to receive such third-party communications by not selecting the appropriate box on the application form that collects your details or at any subsequent time by adjusting your preferences, by contacting us by email at [email protected].
We collect some information from cookies and similar software that allows us to understand how you arrive on our website and use and navigate around it so we can improve the site. We may obtain some information from Google Analytics and Facebook. The Facebook information provided is limited to your email address and only that which you have previously agreed with Facebook that they can share.
We are committed to safeguarding the personal information you provide to us. We use appropriate measures to protect the information that you submit through our website and the information we collect and store about our customers.
We follow strict security procedures/ rules in the storage and disclosure of information which you have given us, to prevent unauthorised access to, and loss, misuse or alteration of your personal information in accordance with UK data protection legislation. These include firewalls and virus-checking procedures. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.
You are responsible for keeping secret any confidential passwords or other login or access details that you select or which we may allocate to you. While we take steps to ensure the security of your information, there is a risk that any information transmitted over the Internet and stored on a computer may be intercepted or accessed by an unauthorised party and any transmission is at your own risk. If you think that someone has accessed your information held by us without your permission or gained unauthorised access to your login details, you must notify us at [email protected]
Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.
Under the Data Protection law and the General Data Protection Regulation, you have a number of rights with respect to your personal information, a summary of your rights are laid out below:
Correcting your Information: You are entitled to have your personal information updated to ensure it is up to date and accurate. In order to maintain the accuracy of the information we hold, you can update your personal details by sending us an email to [email protected]
Withdrawing Consent: You have the right to withdraw your consent to any processing that is currently being done under your consent, such as marketing. Consent can be withdrawn by updating your preferences sending us an email to [email protected]
Obtaining a copy of your Information: You have the right to receive a copy of the personal information we hold about you. You can do this by contacting [email protected]. Requests need to come from the recorded email address we have and you need to provide your full name.
Deleting your information: You can request that we delete personal information in certain circumstances. These will be specific to each case. You can do this by contacting [email protected] Requests need to come from the recorded email address we have and you need to provide your full name.
Right to object to Processing: You have the right to request that we stop using your data for marketing purposes and in other limited circumstances such as asking us not to process your data by wholly automated means or not to analyse your information for targeted content etc. (also known as profiling).
You can action any of the above rights by contacting The Oxford Artisan Distillery by email at [email protected] or by post to Data Protection Officer, Still On The Hill Ltd t/a The Oxford Artisan Distillery, Old Depot, Cheney Lane, Oxford, OX3 7QJ.
The data protection laws in the UK are regulated and enforced by the Information Commissioner’s Office (ICO). If you are not satisfied with our use of your personal information or our response to any request made by you in relation to your personal information, you have a right to make a complaint / the right to raise a concern to the ICO.
The postal address for the ICO is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
We will retain your personal information for as long as needed for the legitimate business purposes described above
We will keep this information for as long as you remain a registered member or business partner or individual interested party in regard to our website and services and for so long as reasonably necessary.
If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.
If you make a one-off purchase, we normally keep records of the transaction for 7 years. If you are an account customer or a supplier, we normally keep records for 7 years after the closure of your account or the last purchase or sale you made. In all cases, this is for accounting, tax and product liability purposes.
Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims.
Links may be provided on our website to other websites that are not operated by us. If you use these links, you will leave our website. You should note that we are not responsible for the contents of any third-party or partner websites. External sites will have their own privacy policies which you should read carefully.
By email at [email protected], please mark for the attention of Data Protection Officer
By Phone +44 (0)1865 767918
Or by post please mark for the attention of Data Protection Officer, Still On The Hill Ltd (t/a The Oxford Artisan Distillery), Old Depot, Cheney Lane, Oxford, OX3 7QJ.